Request a return/Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please use our Return Form on our website or contact us at service[at]mapleposters.com..
Please Note:
If your return is accepted, we will provide instructions on how and where to send your package.
Shipping Costs: Except for defective or damaged items, customers are responsible for the cost of return shipping.
Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged prints, please include a photo of the packaging and the product in your Return Form submission.
Certain types of items cannot be returned, such as:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.